Guest Relations Associate - Jordan Ford
Guest Relations Associate - Jordan Ford in Mishawaka, IN at Sonic Automotive Location:
609 East Jefferson BoulevardMishawaka, IN 46545 Job Type:
Sales
Experience:
Associate AboutAt Jordan Ford,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Our 100
dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.
So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job DescriptionPurpose:
The Guest Relations Associate is responsible for generating sales appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles.
The Guest Relations Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
The Guest Relations Associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and
Responsibilities:
oRespond to internet inquiries with courtesy, accuracy and professionalism.
oPromptly and accurately enter all customer inquiry data into the CRM.
oGenerate service appointments.
oConduct phone surveys to assess customer preferences and quality of experience.
oEffectively utilize lead management tools.
oCompile all necessary reports, forms and other documentation on a timely basis.
o Perform cashier duties as requested.
oPerform other job-related duties as assigned.
oExhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Coordinator
Qualifications:
oExcellent verbal and written communication skills.
oAbility to work independently and as part of a team in a fast-paced environment.
oAbility to work in call center environment.
oStrong organizational and time management skills.
oAbility to read and comprehend rules, regulations, policies and procedures.
.
It's time to make the most important move of your career.
From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
#J-18808-Ljbffr Recommended Skills Call Centers Communication Customer Experience Customer Satisfaction Ethics Finance Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
609 East Jefferson BoulevardMishawaka, IN 46545 Job Type:
Sales
Experience:
Associate AboutAt Jordan Ford,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.
Our 100
dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.
So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job DescriptionPurpose:
The Guest Relations Associate is responsible for generating sales appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles.
The Guest Relations Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
The Guest Relations Associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and
Responsibilities:
oRespond to internet inquiries with courtesy, accuracy and professionalism.
oPromptly and accurately enter all customer inquiry data into the CRM.
oGenerate service appointments.
oConduct phone surveys to assess customer preferences and quality of experience.
oEffectively utilize lead management tools.
oCompile all necessary reports, forms and other documentation on a timely basis.
o Perform cashier duties as requested.
oPerform other job-related duties as assigned.
oExhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Coordinator
Qualifications:
oExcellent verbal and written communication skills.
oAbility to work independently and as part of a team in a fast-paced environment.
oAbility to work in call center environment.
oStrong organizational and time management skills.
oAbility to read and comprehend rules, regulations, policies and procedures.
.
It's time to make the most important move of your career.
From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
#J-18808-Ljbffr Recommended Skills Call Centers Communication Customer Experience Customer Satisfaction Ethics Finance Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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